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Our playbook for journey mapping across self-serve users

kiran_dunn_5fd68

Quick one. Since we scaled past 5,000 accounts, our churn has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Comments

elena_soto_6061b

Curious what cadence you landed on. We over-asked and churn tanked.

sofia_marsh_5ad84

+1. The Salesforce step is where ours kept breaking.

tom_dunn_cb14c

Curious what cadence you landed on. We over-asked and the health score tanked.

nadia_vance_a6b83

Honestly NPS surveys didn't move the health score for us. Slack did more.

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