Posting this for new onboarding cohorts. We care most about response rate and I'm not sure NPS surveys is the lever. Talk me out of it?
Curious what cadence you landed on. We over-asked and churn tanked.
+1. The Zapier step is where ours kept breaking.
Spent a week on this. The fix was tying response routing to the account owner field.
Same setup here. In our case it came down to auto-theming being too broad.
Spent a week on this. The fix was tying segments to the account owner field.