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How we cut CES reporting from days to minutes

wade_dunn_5eef2

We measured churn before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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ivy_pace_d25c1

Same setup here. In our case it came down to auto-theming being too broad.

yuki_calvi_1702b

Have you tried routing it through Segment? Fixed the the health score gap for us.

jack_mehta_ce78d

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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