nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Intercom sync dropping renewal rate — anyone seen this?

mira_calvi_89072

Posting this for new onboarding cohorts. We care most about churn and I'm not sure dashboards is the lever. Talk me out of it?

Find more posts tagged with

Comments

zoe_lund_5a97c

Curious what cadence you landed on. We over-asked and the health score tanked.

paul_dunn_b1ab0

We measure the health score weekly now and it's made response routing decisions much easier.

owen_boyd_d4c76

Have you tried routing it through Marketo? Fixed the CES gap for us.

felix_akoto_dcdf5

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

sam_ng_bb8b6

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of