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How we cut churn reporting from days to minutes

tara_pratt_977e0

Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure CES tracking is the lever. Talk me out of it?

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aisha_mehta_01f08

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

cole_mehta_5f982

Spent a week on this. The fix was tying journey alerts to the account owner field.

marcus_marsh_7620c

Worth checking your NPS window. Ours was skewed until we narrowed it.

owen_webb_633f2

Curious what cadence you landed on. We over-asked and churn tanked.

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