Trying to get journey mapping right for renewals at risk. The defaults don't quite fit. What did you change?
Same setup here. In our case it came down to session replay being too broad.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We hit this too. Scoping CES tracking to renewals at risk first made it manageable.
We hit this too. Scoping journey alerts to new onboarding cohorts first made it manageable.