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Template: closing the loop on our SMB tier in 24h

nina_webb_4fc3d

Posting this for renewals at risk. We care most about CES and I'm not sure response routing is the lever. Talk me out of it?

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Comments

paul_pratt_32756

We hit this too. Scoping auto-theming to trial users first made it manageable.

elena_quinn_5277e

We measure renewal rate weekly now and it's made CES tracking decisions much easier.

ravi_dunn_1bbcb

Worth checking your CES window. Ours was skewed until we narrowed it.

nina_mehta_f7135

+1. The Segment step is where ours kept breaking.

felix_calvi_e67d2

Honestly the feedback widget didn't move CSAT for us. Salesforce did more.

carl_nair_8a5f9

Following. We're about to do the same thing for renewals at risk.

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