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Zendesk vs Zendesk for pushing CSAT surveys data?

esme_sato_0c72d

Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?

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nadia_webb_a01f6

Honestly session replay didn't move CES for us. Snowflake did more.

tara_webb_828cb

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

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