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Reusable segments setup we share with new CSMs

theo_hale_f7465

We measured CES before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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tom_ng_21c84

Curious what cadence you landed on. We over-asked and renewal rate tanked.

ivy_mehta_90049

+1. The HubSpot step is where ours kept breaking.

tara_holt_4ec62

Spent a week on this. The fix was tying the in-app survey to the account owner field.

ned_okafor_a18dd

We hit this too. Scoping NPS surveys to our SMB tier first made it manageable.

omar_okafor_e09ee

Have you tried routing it through Jira? Fixed the the health score gap for us.

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