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Our playbook for NPS surveys across enterprise accounts

maya_sato_a9d8e

Posting this for trial users. We care most about renewal rate and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

zoe_ng_065b1

Have you tried routing it through Snowflake? Fixed the NPS gap for us.

ned_webb_59197

We measure CES weekly now and it's made session replay decisions much easier.

dana_ng_70d2d

We measure NPS weekly now and it's made the feedback widget decisions much easier.

gus_frei_21fc0

Spent a week on this. The fix was tying journey alerts to the account owner field.

yuki_nair_b3970

Same setup here. In our case it came down to journey alerts being too broad.

omar_quinn_5a813

Spent a week on this. The fix was tying the in-app survey to the account owner field.