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What worked for us setting up the in-app survey

ned_mehta_1bc65

Quick one. Since we rolled it out to the support team, our response rate has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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Comments

dana_webb_5f1fe

Curious what cadence you landed on. We over-asked and CES tanked.

hana_quinn_63ad5

Curious what cadence you landed on. We over-asked and churn tanked.

nina_calvi_e9e1a

Curious what cadence you landed on. We over-asked and churn tanked.

ned_frei_c5dd5

Worth checking your CES window. Ours was skewed until we narrowed it.

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