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Reusable the feedback widget setup we share with new CSMs

tara_okafor_4851c

Posting this for enterprise accounts. We care most about the health score and I'm not sure CSAT surveys is the lever. Talk me out of it?

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aisha_lund_dcafa

Have you tried routing it through Microsoft Teams? Fixed the response rate gap for us.

tara_marsh_91c59

Honestly response routing didn't move time-to-resolution for us. Slack did more.

tom_carr_78a9e

Spent a week on this. The fix was tying CES tracking to the account owner field.

carl_okafor_68133

We hit this too. Scoping response routing to trial users first made it manageable.

aisha_nair_bcc57

We measure NPS weekly now and it's made segments decisions much easier.

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