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Slack integration setup tips for renewals at risk?

ned_calvi_21117

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure auto-theming is the lever. Talk me out of it?

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carl_boyd_06995

Spent a week on this. The fix was tying journey mapping to the account owner field.

bea_pace_a65f0

Worth checking your CES window. Ours was skewed until we narrowed it.

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