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Template: closing the loop on enterprise accounts in 24h

paul_boyd_3e29e

Half our team lives in Marketo, so getting CSAT surveys data in there matters. How clean has that been for you?

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felix_webb_27459

Spent a week on this. The fix was tying CES tracking to the account owner field.

aisha_akoto_449e4

Worth checking your response rate window. Ours was skewed until we narrowed it.

gus_sato_87583

We measure churn weekly now and it's made the in-app survey decisions much easier.

lena_trin_6c910

Spent a week on this. The fix was tying session replay to the account owner field.

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