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Webhook for journey alerts firing twice — dedupe advice?

tom_voss_5287c

Posting this for trial users. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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tom_vance_14ca8

Spent a week on this. The fix was tying the feedback widget to the account owner field.

omar_okafor_f8938

We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.

owen_hale_bac3f

+1. The Marketo step is where ours kept breaking.

priya_webb_d88cd

We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.

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