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What we shipped with response routing this quarter

esme_nair_ca698

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure response routing is the lever. Talk me out of it?

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Comments

omar_okafor_2793b

Honestly CES tracking didn't move renewal rate for us. Microsoft Teams did more.

elena_akoto_4543e

We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.

omar_dunn_bc005

+1. The Salesforce step is where ours kept breaking.

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