We measured response rate before and after turning on journey alerts. The result surprised us. Anyone seen the same?
Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.
Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.
Honestly CES tracking didn't move time-to-resolution for us. Jira did more.
We measure the health score weekly now and it's made CES tracking decisions much easier.