We're working through journey alerts and we added a second product line. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
We hit this too. Scoping response routing to our SMB tier first made it manageable.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
