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Getting segments into Salesforce cleanly

diego_calvi_dc34a

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure the in-app survey is the lever. Talk me out of it?

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nadia_akoto_64b7c

Honestly journey mapping didn't move time-to-resolution for us. Intercom did more.

diego_nair_f9426

Spent a week on this. The fix was tying dashboards to the account owner field.

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