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Webhook for response routing firing twice — dedupe advice?

aisha_reyes_d13be

We measured NPS before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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ruth_rourke_2f2a3

Worth checking your CSAT window. Ours was skewed until we narrowed it.

owen_pratt_ce11b

Same setup here. In our case it came down to segments being too broad.

tara_sato_2a018

Following. We're about to do the same thing for self-serve users.

felix_pratt_f4e8f

Worth checking your the health score window. Ours was skewed until we narrowed it.

felix_vance_075c6

Have you tried routing it through Segment? Fixed the CSAT gap for us.

omar_quinn_5fd50

Curious what cadence you landed on. We over-asked and renewal rate tanked.