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Our response rate review template

kiran_lund_c092c

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure journey mapping is the lever. Talk me out of it?

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Comments

elena_okafor_ba0af

We hit this too. Scoping the feedback widget to self-serve users first made it manageable.

kiran_soto_08ae4

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

gus_quinn_4e038

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

mira_dunn_efc32

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

wade_marsh_3f6ea

Following. We're about to do the same thing for trial users.

maya_okafor_330a4

Have you tried routing it through Zendesk? Fixed the the health score gap for us.