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Moved the health score with CSAT surveys — here's our setup

nina_boyd_8c451

Trying to get session replay right for enterprise accounts. The defaults don't quite fit. What did you change?

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theo_voss_b8d7e

Honestly the in-app survey didn't move NPS for us. Salesforce did more.

wade_quinn_86b47

+1. The Zendesk step is where ours kept breaking.

omar_quinn_668f4

We hit this too. Scoping segments to our SMB tier first made it manageable.

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