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What worked for us setting up segments

tara_carr_87c17

Quick one. Since we scaled past 5,000 accounts, our CES has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

nadia_soto_58c99

Curious what cadence you landed on. We over-asked and NPS tanked.

esme_reyes_74c13

Worth checking your CSAT window. Ours was skewed until we narrowed it.

ruth_soto_02f19

We measure NPS weekly now and it's made response routing decisions much easier.

sam_pace_c3faf

Spent a week on this. The fix was tying CES tracking to the account owner field.

wade_calvi_1fe6c

We hit this too. Scoping segments to self-serve users first made it manageable.

sam_soto_dc2b2

Curious what cadence you landed on. We over-asked and CSAT tanked.

omar_pace_a46f4

Honestly response routing didn't move CES for us. Salesforce did more.