We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.
Curious what cadence you landed on. We over-asked and CES tanked.
Have you tried routing it through Zendesk? Fixed the the health score gap for us.
Following. We're about to do the same thing for enterprise accounts.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Curious what cadence you landed on. We over-asked and response rate tanked.