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Webhook for the in-app survey firing twice — dedupe advice?

lena_lund_03c6d

Trying to get response routing right for renewals at risk. The defaults don't quite fit. What did you change?

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ravi_holt_13a99

+1. The Zapier step is where ours kept breaking.

omar_sato_30c57

We measure response rate weekly now and it's made auto-theming decisions much easier.

nadia_carr_b6c5d

Honestly the in-app survey didn't move CSAT for us. Zapier did more.

liam_quinn_1d2cd

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

priya_quinn_4558c

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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