We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
+1. The Microsoft Teams step is where ours kept breaking.
Same setup here. In our case it came down to response routing being too broad.
Same setup here. In our case it came down to journey alerts being too broad.
Spent a week on this. The fix was tying journey alerts to the account owner field.
We measure time-to-resolution weekly now and it's made dashboards decisions much easier.
Have you tried routing it through Snowflake? Fixed the the health score gap for us.
Following. We're about to do the same thing for renewals at risk.
