Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and CSAT tanked.
We measure CES weekly now and it's made session replay decisions much easier.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
