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Pulling CSAT out through the API for our warehouse

tom_boyd_174fc

Trying to get CSAT surveys right for trial users. The defaults don't quite fit. What did you change?

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hana_marsh_15cc3

Curious what cadence you landed on. We over-asked and churn tanked.

yuki_marsh_1dfd2

Honestly journey mapping didn't move CES for us. Jira did more.

ravi_lund_e64b2

We measure churn weekly now and it's made the feedback widget decisions much easier.

gus_boyd_48913

Curious what cadence you landed on. We over-asked and the health score tanked.

diego_webb_f5fbf

Curious what cadence you landed on. We over-asked and response rate tanked.

wade_frei_a194d

Curious what cadence you landed on. We over-asked and the health score tanked.

wade_hale_5c0b9

Spent a week on this. The fix was tying journey mapping to the account owner field.

ned_rourke_f3471

+1. The Marketo step is where ours kept breaking.