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Segment sync dropping the health score — anyone seen this?

ned_hale_b16a4

We measured CES before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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elena_reyes_60f80

Spent a week on this. The fix was tying journey mapping to the account owner field.

diego_dunn_416a8

Following. We're about to do the same thing for new onboarding cohorts.

omar_pace_2abb7

We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.

owen_carr_e02a3

Curious what cadence you landed on. We over-asked and CSAT tanked.

wade_boyd_57ffc

Have you tried routing it through Intercom? Fixed the CSAT gap for us.

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