We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?
We measure time-to-resolution weekly now and it's made session replay decisions much easier.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to session replay being too broad.
Following. We're about to do the same thing for self-serve users.
Have you tried routing it through Slack? Fixed the response rate gap for us.
