Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a response routing config issue or are we reading it wrong?
Same setup here. In our case it came down to journey alerts being too broad.
+1. The Segment step is where ours kept breaking.
Spent a week on this. The fix was tying session replay to the account owner field.
We measure CSAT weekly now and it's made segments decisions much easier.
Same setup here. In our case it came down to CES tracking being too broad.
Following. We're about to do the same thing for self-serve users.
