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Small win: the in-app survey caught a churn risk early

elena_voss_ccf04

We're working through NPS surveys and volume tripled after launch. Curious how others have handled it, especially around NPS. Any rules of thumb?

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esme_frei_bf24b

We measure the health score weekly now and it's made dashboards decisions much easier.

owen_soto_dc17f

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

yuki_calvi_bd3b8

We measure renewal rate weekly now and it's made CSAT surveys decisions much easier.

ned_ng_ed118

Worth checking your NPS window. Ours was skewed until we narrowed it.

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