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Pulling CES out through the API for our warehouse

ruth_voss_b020b

Trying to get CES tracking right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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sofia_mehta_a8e99

Have you tried routing it through Zendesk? Fixed the the health score gap for us.

ruth_rourke_2cb76

Curious what cadence you landed on. We over-asked and CES tanked.

nadia_marsh_c5b61

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

mira_holt_eac7d

Spent a week on this. The fix was tying CES tracking to the account owner field.

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