Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a response routing config issue or are we reading it wrong?
Spent a week on this. The fix was tying CES tracking to the account owner field.
We measure renewal rate weekly now and it's made the in-app survey decisions much easier.
Spent a week on this. The fix was tying response routing to the account owner field.
Same setup here. In our case it came down to the in-app survey being too broad.
