Posting this for enterprise accounts. We care most about response rate and I'm not sure segments is the lever. Talk me out of it?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to CES tracking being too broad.
Curious what cadence you landed on. We over-asked and NPS tanked.
Spent a week on this. The fix was tying response routing to the account owner field.
