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Template: closing the loop on new onboarding cohorts in 24h

marcus_ng_2b6a1

We're working through CSAT surveys and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?

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mira_sato_9c46f

Worth checking your CSAT window. Ours was skewed until we narrowed it.

tom_trin_a06de

+1. The Zendesk step is where ours kept breaking.

maya_sato_5b859

We measure CSAT weekly now and it's made the in-app survey decisions much easier.

tara_pratt_80b01

Spent a week on this. The fix was tying auto-theming to the account owner field.

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