We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
We hit this too. Scoping auto-theming to trial users first made it manageable.
We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.
Worth checking your response rate window. Ours was skewed until we narrowed it.
