Quick one. Since we moved to a quarterly cadence, our time-to-resolution has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
We measure CES weekly now and it's made NPS surveys decisions much easier.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Same setup here. In our case it came down to journey mapping being too broad.
Same setup here. In our case it came down to segments being too broad.
