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Reusable journey alerts setup we share with new CSMs

felix_calvi_a1c37

Posting this for our SMB tier. We care most about churn and I'm not sure NPS surveys is the lever. Talk me out of it?

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sam_voss_73363

Same setup here. In our case it came down to journey alerts being too broad.

nina_nair_f0f69

+1. The Slack step is where ours kept breaking.

ivy_akoto_5ecc6

Worth checking your NPS window. Ours was skewed until we narrowed it.

esme_boyd_3835e

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

nina_mehta_3404b

Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.

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