Quick one. Since we added a second product line, our CES has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Have you tried routing it through Zapier? Fixed the NPS gap for us.
We hit this too. Scoping journey mapping to self-serve users first made it manageable.
Same setup here. In our case it came down to NPS surveys being too broad.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
