Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Following. We're about to do the same thing for renewals at risk.
+1. The Snowflake step is where ours kept breaking.
