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Moved churn with journey alerts — here's our setup

carl_lund_da5b1

We measured NPS before and after turning on response routing. The result surprised us. Anyone seen the same?

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sofia_ng_43976

Curious what cadence you landed on. We over-asked and response rate tanked.

nina_soto_c2cb0

Spent a week on this. The fix was tying journey alerts to the account owner field.

ruth_dunn_65b2e

Worth checking your CES window. Ours was skewed until we narrowed it.

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