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How we cut CES reporting from days to minutes

zoe_carr_f9131

Half our team lives in Zendesk, so getting CES tracking data in there matters. How clean has that been for you?

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Comments

wade_trin_04da5

Honestly response routing didn't move churn for us. Slack did more.

priya_hale_f0b8c

Have you tried routing it through Salesforce? Fixed the renewal rate gap for us.

diego_marsh_c4e1f

We measure response rate weekly now and it's made NPS surveys decisions much easier.

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