We measured churn before and after turning on journey alerts. The result surprised us. Anyone seen the same?
Honestly response routing didn't move time-to-resolution for us. Jira did more.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Honestly auto-theming didn't move the health score for us. Jira did more.
+1. The Slack step is where ours kept breaking.