Quick one. Since volume tripled after launch, our the health score has been all over the place. Is that a session replay config issue or are we reading it wrong?
Same setup here. In our case it came down to segments being too broad.
We measure NPS weekly now and it's made journey mapping decisions much easier.
We hit this too. Scoping segments to renewals at risk first made it manageable.
+1. The Intercom step is where ours kept breaking.
