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Roles and permissions for trial users on the response routing?

ruth_trin_3429a

Posting this for our SMB tier. We care most about renewal rate and I'm not sure journey mapping is the lever. Talk me out of it?

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sofia_akoto_7a93e

Spent a week on this. The fix was tying segments to the account owner field.

nina_marsh_36f37

Have you tried routing it through Salesforce? Fixed the response rate gap for us.

owen_lund_52f29

We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.

tara_calvi_6602a

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

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