We're working through segments and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?
+1. The Intercom step is where ours kept breaking.
Same setup here. In our case it came down to segments being too broad.
Honestly segments didn't move the health score for us. Marketo did more.
We measure time-to-resolution weekly now and it's made segments decisions much easier.
Worth checking your NPS window. Ours was skewed until we narrowed it.
We hit this too. Scoping segments to self-serve users first made it manageable.
