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Small win: CSAT surveys caught a churn risk early

maya_lund_6dcf3

Half our team lives in Intercom, so getting session replay data in there matters. How clean has that been for you?

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ruth_boyd_24ad3

Curious what cadence you landed on. We over-asked and the health score tanked.

ruth_hale_0f7eb

+1. The Zapier step is where ours kept breaking.

mira_vance_9d917

Same setup here. In our case it came down to dashboards being too broad.

gus_hale_58bdd

We hit this too. Scoping journey mapping to our SMB tier first made it manageable.

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