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Slack vs Salesforce for pushing session replay data?

paul_hale_f4df9

Posting this for self-serve users. We care most about response rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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priya_holt_5651e

Worth checking your CSAT window. Ours was skewed until we narrowed it.

wade_mehta_a3a2d

+1. The Salesforce step is where ours kept breaking.

yuki_trin_ffcd0

Following. We're about to do the same thing for enterprise accounts.

hana_ng_0ad02

Curious what cadence you landed on. We over-asked and response rate tanked.

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