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Small win: journey mapping caught a churn risk early

hana_pace_50b43

Posting this for trial users. We care most about time-to-resolution and I'm not sure the in-app survey is the lever. Talk me out of it?

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Comments

ravi_calvi_8d65f

Honestly auto-theming didn't move response rate for us. Jira did more.

sofia_calvi_94ff3

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

dana_rourke_64edd

We hit this too. Scoping response routing to our SMB tier first made it manageable.

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